Recast.AI is now part of SAP.
Recast.AI is now part of SAP.

Build your conversation

Click on the BUILD tab to find the predefined skills you have selected when creating your bot. The grey section on the left is your command pannel. It allows you to create new blocks, called SKILLS.

Recast.AI create bot

Hover one of your skills, and click on it to edit it. You arrive on a new page, the page of your skill, containing a README. The is the ideal place to explain what your skill does, what APIs it calls (if any), and even linking a git repository if your skill requires code.


Triggers are the conditions that need to be completed for your skill to be "triggered". You can define a wide range of conditions:

  • check what intent has been detected
  • check if a specific entity has been detected
  • check if the sentiment of the user sentence is positive or negative
  • check that a #location entity has been detected, and that its value is "San Francisco", "Paris", or "Singapore".

Recast.AI create bot

You can create up to two levels of conditions, and switch between an AND and an OR condition. An AND condition means that every element of the condition has to be true for the condition to be true, whereas an OR condition is true if at least one of its element is.


A requirement is an information your bot needs to have detected and saved in his memory before continuing the conversation. This section is executed once the triggers have been executed. You can require two things: entities and intents. The second half of the requirement, after the as, is the alias of your requirement. It is under this name that you will find it in the memory of your bot.

Recast.AI create bot

You can click on the arrow at the right end of the requirement to open an settings panel. Here, you can define how your bot asks for and then validates the requirement.

Recast.AI create bot

Click on the first "SEND REPLIES", corresponding to "if my requirement is complete". There, you can define the actions your bot has to execute once the requirement is met. You can add messages, call webhooks or go to another skill.

Recast.AI create bot

When there is no usable information in the user input, you can setup specific messages by creating actions with "SEND REPLIES".

Recast.AI create bot

Just below this section, you have the Validator section. You can define custom conditions, exactly like those defined in your trigger, to validate that the requirement is valid. So if you have a #location in your requirement, but want to continue the conversation only if the location is "Paris", you can set a condition. If the condition is not valid, the location won't be added in the memory of the bot, and instead the action defined for this validator will be performed. Again, you can define the actions for a validator by clicking on the "SEND REPLIES" next to the conditions.

You can define multiple validations, each with its own replies.


Actions allow your bot to actually do things when you need to. An action can either be:

  • A message to send back to the user
  • An HTTP call to your API
  • The execution of another skill
  • Reset the memory of the current conversation

Recast.AI create bot